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You are here: Home / Featured / Your site is down. What should you do.

Your site is down. What should you do.

August 21, 2009 by Wyng

  1. First, make sure your account is not suspended or terminated. Check your mailbox if you have received a suspended or termination email from your host.
  2. Check to find out whether the site is down for everyone, or just for you. Visit http://downforeveryoneorjustme.com/, plug in your domain name, and click on “just me.” If it’s just you, you’ve got some kind of DNS or connection problem. Contact your ISP.
  3. If your host has a page that list server status, check it. e.g. http://serverstatus.xxxhost.com . If your server box is listed there as offline, most probably their support has aware of the problem, usually you do not have to report it and it will fix by them.
  4. Try to get into your control panel. If you are using CPanel, you will see a server status link and you will be able to see what’s went wrong.
  5. Ping your domain, and also do a tracert from your PC to your domain. If there’s a faulty node somewhere between your location and your server, there is nothing your host can do about it. You can either wait for the problem to be resolved, or contact your ISP for assistance.
  6. If you gone through all the steps above and can’t resolve it, contact your host for support, either email, telephone or online chat.While most hosting company offer 99.9% network uptime but they usually do not offer 99.9% server up-time.   Good luck ~

Filed Under: Featured, support, tips, tutorial

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Comments

  1. By Chris on September 13, 2009 at 11:14 am

    I was interested in finding out more on how these scammers are avertising Unlimited hosting and bandwidth so I put it to the test and this is the result of you so called top host.

    Welcome to GatorChat!
    You are being connected to a representative in our ‘Sales’ department right now.

    For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com.

    Your Chat ID is 9467***

    (5:59:29 AM) Manuel Ve: has entered the chat.
    (5:59:33 AM) Manuel Ve: Hello, My name is Manuel Velez – How may I help you.
    (5:59:56 AM) chris: Manuel, I want to know how unlimited works and what it means
    (6:00:02 AM) Manuel Ve: Sure
    (6:00:15 AM) Manuel Ve: It means you can use as much space as you like for your domain
    (6:00:41 AM) chris: How does this work? If there is no such hard drive that can do this?
    (6:00:41 AM) Manuel Ve: You have no disk space or bandwidth limitations
    (6:01:40 AM) chris: ok, manuel , once again HOW DOES THIS WORK
    (6:02:28 AM) Manuel Ve: It works like I told you sir
    (6:02:36 AM) chris: thats not an explanation
    (6:02:37 AM) Manuel Ve: You have no limit on your account
    (6:02:41 AM) chris: thats a service description
    (6:02:59 AM) Manuel Ve: Sir your placed on a server with no disk space or bandwidth limits
    (6:03:45 AM) chris: I will write in a different languange. Esto no es posible si no me das una explicacion de como trabaja
    (6:04:06 AM) chris: i have a stock photo site that has over 5 terrbytes of images and a database thathas over 2000 users, will this work?
    (6:04:15 AM) Manuel Ve: Yes
    (6:04:17 AM) Manuel Ve:
    (6:04:25 AM) chris: So why would i need a server
    (6:04:34 AM) chris: why do servers exist?
    (6:04:59 AM) Manuel Ve: So we can use them to store web pages and information
    (6:05:13 AM) Manuel Ve: So the world can see at any time
    (6:05:15 AM) Manuel Ve: Day or night
    (6:05:48 AM) chris: i want an technical explanation on the way it works. I am not a punk from the streets of Miami, so can you get someone that has knowledge and professional skills to take care of a client my size

    He never replied back. Can anyone elaborate on this Idiot’s response?

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