- NO phone number – I don’t mind if you do not have a toll-free phone number, but I MUST have a phone number on hand in case I have problem with my website or hosting account.
- Unreasonably low price – Too low price means 2 things, either too many hosting account on a single server or low specification server. I would prefer hosting price more than $4 a month.
- Windows host – Unless I need ASP or windows features else I would use Linux/Unlix hosts because windows host are usually cost $1~$2 more.
- Operate from home – Host owner who operates from home are usually small reseller and can’t promise high quality support. e.g. Email support may takes longer to response.
- SSH access for everyone – Offering SSH access to every customer without id verification will expose the server to security threat.
- Bad reputation – I don’t have to say more about this, who wants a bad host ?
- Outsourced customer service – Getting support response from these staff are usually quick but they can usually provides limited support, e.g. frontpage extension problem, file permission and etc. Anything that touches script, server side may take longer to solve.