Comments on: Quick support with Online chat – Hostmonster http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/ sharing good host and hosting knowledge. Mon, 29 Aug 2011 10:15:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vincent http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/comment-page-1/#comment-6828 Vincent Wed, 22 Jul 2009 20:37:40 +0000 http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/#comment-6828 Gonna register with you and have some questions regarding current hosting service Gonna register with you and have some questions regarding current hosting service

]]> By: shannon reece http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/comment-page-1/#comment-4117 shannon reece Tue, 16 Dec 2008 06:44:43 +0000 http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/#comment-4117 I attended the conference and signed up for the websites for stores on line and they said i would receive my two mp3 players for attending the seminar and was wondering what is happening with them its been over a month since i attended please can you get back to me, I have left plenty of messages with them but no return, thank you, can contact me by email or phone 0404 835 705 I attended the conference and signed up for the websites for stores on line and they said i would receive my two mp3 players for attending the seminar and was wondering what is happening with them its been over a month since i attended please can you get back to me, I have left plenty of messages with them but no return, thank you, can contact me by email or phone 0404 835 705

]]> By: Al http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/comment-page-1/#comment-350 Al Thu, 29 Nov 2007 22:38:28 +0000 http://www.top10webhosting.com/content/quick-support-with-online-chat-hostmonster/#comment-350 After reading yours and serveral others' reviews on HostMonster, I signed up with them last Saturday. I was very pleased with their prompt customer service and relatively easy navigation and speed. However, something happened today that drastically changed my mind. One of my customers called me today to let me know that the site that I built for him and deployed that Saturday that I signed up was not working. I checked my email and I received this from HostMonster... ---------------------------------------------------------------------------- Dear *******, We regret to inform you that there has been a complete failure on the server that hosts your new account. All the websites, email and settings have been lost, however your mysql databases, addon domains and parked domains have not been lost. Because the server is so new, the backups did not have time to run. The hardware responsible for the failure has been completely replaced, and all the accounts have been recreated. Please upload your web sites again, and recreate any email accounts or forwards that you previously had. We apologize for the problems this will cause. This is the first time in Hostmonster history that we have had a failure of this magnitude and have not had backups with which we could recreate the customer accounts. As always, please contact us with any questions or concerns that you may have. Hostmonster Staff hostmonster.com --------------------------------------------------------------------------- This is absolutely NOT acceptable! Every hosting company better have an extremely sound-proof back-up system. This is one of the most basic foundations of running a hosting service. When I called the customer service, the rep I talked to tried to turn around the blame and tell me that I should be the one responsible for having a back-up! This is ridiculous! First, they made me look incompetent in front of my customers and then they tried to blame me for not backing up my own files! Luckily, the site I had on the hostmonster.com server was not an uploading application! Imagine if youtube.com lost a week's worth of videos! NOT GOOD AT ALL!! After reading yours and serveral others’ reviews on HostMonster, I signed up with them last Saturday. I was very pleased with their prompt customer service and relatively easy navigation and speed.

However, something happened today that drastically changed my mind. One of my customers called me today to let me know that the site that I built for him and deployed that Saturday that I signed up was not working. I checked my email and I received this from HostMonster…

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Dear *******,

We regret to inform you that there has been a complete failure on the server that hosts your new account. All the websites, email and settings have been lost, however your mysql databases, addon domains and parked domains have not been lost. Because the server is so new, the backups did not have time to run.

The hardware responsible for the failure has been completely replaced, and all the accounts have been recreated. Please upload your web sites again, and recreate any email accounts or forwards that you previously had.

We apologize for the problems this will cause. This is the first time in Hostmonster history that we have had a failure of this magnitude and have not had backups with which we could recreate the customer accounts.

As always, please contact us with any questions or concerns that you may have.

Hostmonster Staff
hostmonster.com

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This is absolutely NOT acceptable! Every hosting company better have an extremely sound-proof back-up system. This is one of the most basic foundations of running a hosting service. When I called the customer service, the rep I talked to tried to turn around the blame and tell me that I should be the one responsible for having a back-up! This is ridiculous! First, they made me look incompetent in front of my customers and then they tried to blame me for not backing up my own files!

Luckily, the site I had on the hostmonster.com server was not an uploading application! Imagine if youtube.com lost a week’s worth of videos! NOT GOOD AT ALL!!

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