Quick support with Online chat - Hostmonster
I am very impress by the quick online chat support offered by Hostmonster. Whenever I have problem with my client’s hosting account, I can always get IMMEDIATE support from them.
How to get quick support ?
If you ever wanted to get quick support from your hosting company, be sure to prepare this information :-
- Your login name
- Password
- Your domain name.
- Optional, last 6 digit of your credit card used for purchasing the hosting account
The support team will usually react faster if they know you are the authenticated hosting account owner, so when you started to chat with them, tell them
“Hello, my name is somebody, my hosting account for yourdomain.com with loginname and password, please help me to ……..”
Choose the best host.
Although more & more hosting company offers Online chat support, however not all service are equal. Some hosting company outsource their service to offshore service provider in which in most cases, slower response and lower quality.
Unlike Hostmonster, they have their in-house support team and is able to provide almost instant quality support.
I have multiple accounts with them, and hence I got cheaper deal with them, follow link above to sign-up at $4.95/month for 2 years contract.
Check out also our best 10 web hosting
About author : This original article is property of Top 10 Web Hosting (http://www.top10webhosting.com). List of best web hosting services company offering PHP and MySQL. Compare & save ! on web hosting fee. Note : Please include author information if you wish to republish this article.Tuesday 21 Aug 2007 | BestHosting | hosting review, promotion, tips
After reading yours and serveral others’ reviews on HostMonster, I signed up with them last Saturday. I was very pleased with their prompt customer service and relatively easy navigation and speed.
However, something happened today that drastically changed my mind. One of my customers called me today to let me know that the site that I built for him and deployed that Saturday that I signed up was not working. I checked my email and I received this from HostMonster…
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Dear *******,
We regret to inform you that there has been a complete failure on the server that hosts your new account. All the websites, email and settings have been lost, however your mysql databases, addon domains and parked domains have not been lost. Because the server is so new, the backups did not have time to run.
The hardware responsible for the failure has been completely replaced, and all the accounts have been recreated. Please upload your web sites again, and recreate any email accounts or forwards that you previously had.
We apologize for the problems this will cause. This is the first time in Hostmonster history that we have had a failure of this magnitude and have not had backups with which we could recreate the customer accounts.
As always, please contact us with any questions or concerns that you may have.
Hostmonster Staff
hostmonster.com
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This is absolutely NOT acceptable! Every hosting company better have an extremely sound-proof back-up system. This is one of the most basic foundations of running a hosting service. When I called the customer service, the rep I talked to tried to turn around the blame and tell me that I should be the one responsible for having a back-up! This is ridiculous! First, they made me look incompetent in front of my customers and then they tried to blame me for not backing up my own files!
Luckily, the site I had on the hostmonster.com server was not an uploading application! Imagine if youtube.com lost a week’s worth of videos! NOT GOOD AT ALL!!