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Most people rely on their host to perform backup for them. In fact it should your own responsibility, here is why…

Hosting company do backups of your site for their benefit.
eg. if the box crashes completely and they need to restore all the sites
from that box onto a new one.

All of the files from all the sites on that computer could potentially be jumbled
together on the backup.

Also you have no way of telling when they take a backup and which backup they will restore.

Basically their requirements for keeping backups of your site are different from your requirements for keeping a backup of your site.

If you were to accidentally delete some files from your site and then asked your host to restore them for you then if they were able to locate a suitable backup and restore it for you then they would be justified in charging you for that service since you are
taking staff away from their regular responsibilities to perform a task
that is really your responsibility.

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I got an email from my user and have the following comments about StartLogic service.

I would like to recommend you REMOVE Startlogic from you top web
hosting companies. Every time I have tried to contact their support I
have to wait for a minimum of a half hour before someone answers. It
clearly states on their site that they have 24/7 support either
through their site or by phone.
Even the “Live Chat” on their site doesn’t work.
On top of that, they did a server control panel update yesterday and
apparently didn’t beta test it at all because it disabled one of my
clients 2 web sites that were converted to the new system. Only a
support call (that I had to wait for) got them back up and running.
No other web host I’ve ever used has had these support issues.
By the way, in the email sent to my client stating that they have
upgraded to the new system, they told him that he should go through
his entire site and test every page to make sure it was working
properly. What provider would ask their CLIENT to do that? Not only
should my client not have to do that, but Startlogic should have
tested everything out first.
I give Startlogic 1 star. What’s the point of having 24/7 tech
support if no one is there to provide the support?

Looks like it is related to their recent control panel upgrade to vDeck 3.0. All old accounts are being copy to a new hosting platform. see http://www.startlogic.com/info/systemnotice.bml?id=5876

About author : This original article is property of Top 10 Web Hosting (http://www.top10webhosting.com). List of best web hosting services company offering PHP and MySQL. Compare & save ! on web hosting fee.

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Not all host company offer it’s own web hosting forum, e.g. Ixwebhosting . http://www.ixwebhostingforum.com/ is NOT official customer support forum nor an official means of communication with Ixwebhosting. 

 So, you should NEVER reveal your credit card information, login & password to any user in the forum.

 Have you come accross any other similar website ? Please share with us.

 Thank you.

About author : This original article is property of Top 10 Web Hosting (http://www.top10webhosting.com). List of best web hosting services company offering PHP and MySQL. Compare & save ! on web hosting fee.

Note : Please include author information if you wish to republish this article.